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Privacy Policy

Thank you for visiting our website. This privacy policy tells you how we use personal information collected on this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted on those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help to customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By E-Mail:
By Phone: 021 426 2378
We reserve the right to make changes to this policy. Any changes to this policy will be Policy

Delivery of orders are subject to stock availability and receipt of payment. Orders will be processed and shipped, where possible, within three (3) business days.

All orders will be dispatched via our preferred door-to-door service. Dispatch of shipments will be confirmed via e-mail to the customer , providing a tracking number for the order.

Late delivery is not grounds for return or refund.

The customer accepts that in order for Ergonomicsdirect to prove delivery of an order, Ergonomicsdirect does not have to prove that the customer personally received the goods, but rather that any person at the delivery address signed for the delivery.

Delivery periods are only regarded as having commenced upon payment confirmation being received by Ergonomicsdirect. Some products require a minimum waiting period. Estimated delivery times for these products are stipulated in the Product Description copy. If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order.

Ergonomicsdirect makes every effort to ensure that the information supplied on the website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the purchaser.


Whilst all care is taken to provide accurate information with respect to the description of the items on this site, Ergonomicsdirect is not involved in product design or manufacturing, and therefore not in a position to guarantee the accuracy of the information provided. Selection of equipment, which is both suitable and appropriate for an individual’s needs, remains the responsibility of the purchaser, and no responsibility is taken by Ergonomicsdirect for any loss or injury caused through use of the equipment or alleged to have arisen through reliance upon information provided. As information is subject to change any enquiries should be directed to the manufacturer.