Privacy Policy

Privacy Policy

Last Updated 8 December 2023

Data Protection and Disclosure of Information

As part of our daily operations providing Ergonomic Services and Products (“Services”), we collect personal information from clients and potential clients to meet their service-related needs. This Privacy Notice outlines how we manage your personal information, adhering to our Protection of Information Policy and Retention of Data Policy, available on request from the Information Officer, Piet Nel (

Who Are We?

This notice applies to Ergonomicsdirect (PTY) Ltd’s processing activities for Personal Information. References to ‘us’, ‘our’, ‘we’ mean Ergonomicsdirect, and ‘you’, ‘your’ refer to clients and potential clients as Data Subjects. Our Privacy Notice is periodically reviewed to align with new obligations, technology, and operational changes.

What Personal Information Do We Collect?

We collect information essential to fulfill our service obligations, including name, contact details, date of birth, gender, bank details, education, employment details, family, medical, lifestyle details, and more. Sensitive information may be obtained with your explicit consent, outlined in contractual terms.

How Is Personal Information Obtained?

We obtain information through assessments, interviews, educators, healthcare professionals, family members, and various channels, including websites and apps. Communication records, electronic or otherwise, may be collected in compliance with regulatory record-keeping duties.

Lawful Basis and Consent

We process data under legal obligations, legitimate interests, consent, protection of interests, and public interest. Where consent is required, it will be explicitly obtained, and you have the right to withdraw it.

Use of Personal Information

We use your information for service provision, communication, site administration, improving content, marketing, and ensuring site security. Personal Information is not sold, but shared with service providers, government bodies, advertisers, and relevant third parties.

Payment Services

We use PayFast and SnapScan for payment processing. Your financial information is handled by these Payment Service Providers (PSP) with their secure and PCI-compliant gateways.

Delivery of Merchandise

We use courier services for deliveries, sharing only necessary details for shipment. Consent is implied by providing accurate delivery information.

Storage of Personal Information

We secure Personal Information from misuse, loss, unauthorized access, or disclosure. Retention aligns with regulatory obligations and may vary for recorded communications.

Your Rights as a Data Subject

You have rights to access, correct, delete, restrict processing, portability, object to processing, and regulate automated decision-making. Withdrawal of consent may impact services.

Transfers Outside South Africa

Data may be transferred outside South Africa to service providers, with necessary security measures.

Links to External Websites

We are not responsible for external websites’ privacy policies. Check their policies before submitting Personal Information.

Use of Cookies

Cookies enhance website experience. You can manage or reject cookies through your browser settings.

Access to Personal Information

You can request a copy of your Personal Information. Contact the Information Officer, Piet Nel, for assistance.

Information officer contact details

Piet Nel              

Ergonomicsdirect (PTY) Ltd head office details:

Ergonomicsdirect (PTY) LTD

75 Carlisle Street 

Paarden Eiland

Cape Town 7405

Office: +27 (0)21 426 2378

If any of the information we hold is inaccurate, you can ask us to make any necessary amendments.

Updates to Privacy Notice

We reserve the right to update this notice. Changes will be communicated electronically or on our website.

Contact Us

For privacy queries, email or contact us at the provided details.


Address concerns to us first. If unsatisfied, lodge a complaint with the Information Regulator after attempting resolution with us.

Information Regulator’s Website

Link to our PAIA Manual – Click here to view/download.