Join Our Team!
The Order Fulfilment & Logistics Coordinator will play a key role in ensuring smooth order processing, efficient logistics management, and exceptional customer service. This role requires strong organisational skills, the ability to multitask, and a customer-first mindset.
Position: Order Fulfilment & Logistics Coordinator
Location: Paarden Eiland, Cape Town
Salary: Market-related
Key Responsibilities
Order Processing & Logistics Management
- Process all customer orders accurately and efficiently
- Log and schedule orders with courier partners to ensure timely deliveries
- Track shipments and resolve any logistical issues that may arise
- Coordinate and manage logistics related to product installations done by external installers, ensuring seamless execution
- Process and update all orders on the Shopify website and Zoho inventory management
- Manage the end-to-end process for product returns and warranty claims, ensuring a smooth and efficient resolution for customers
Customer Relations & Support
- Serve as a key point of contact for customers regarding order status, delivery timelines, and general inquiries
- Proactively communicate with customers to provide updates and resolve any delivery or installation concerns
- Work closely with internal teams (sales and warehouse) to ensure efficient order processing and customer satisfaction
Requirements
- A diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related field would be advantageous
- 3-4 years of experience in logistics, order processing, Ecommerce administration or customer service (experience in the office furniture or a similar industry is a plus)
- Proficiency in Shopify and Zoho or similar website and order management systems would be beneficial
- Strong attention to detail and excellent organisational skills
- Ability to work in a fast-paced environment and manage multiple tasks effectively
- Excellent verbal and written communication skills
- Problem-solving mindset with a proactive approach to challenges
